Tag: guestology

Heads Up Customer Service

Heads Up Customer Service

When you walk into a Dilworth Coffee store, you’ll likely notice something a bit different with our baristas: great customer service starts with eye contact. There are many aspects to being an outstanding barista. Some of them require intensive training and in-depth coffee knowledge—and these are things all Dilworth Coffee baristas have; but one of the most important aspect of…

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Coffee Makes Your Garden Happy, Too

Coffee Makes Your Garden Happy, Too

Ever wonder what happens to used coffee grounds in coffee shops? Often, they are just thrown into the trash (they are extremely biodegradable, after all); but there are plenty of other uses, particularly if you garden. Rather than taking up space in the landfill, why not put grounds from your home coffee maker or your local café to use in…

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What Makes a Great Barista?

What Makes a Great Barista?

What makes a great barista? To answer this extremely important question, we asked Brady Butler, one of Dilworth Coffee’s expert barista trainers: What is the barista’s primary responsibility? When our guests walk through the door of their neighborhood coffeehouse, they are trusting the staff to give them an excellent coffee experience from the first greeting until the last sip. Fulfilling…

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Latte Training Reduces Milk Waste

Latte Training Reduces Milk Waste

Reduced milk waste is good for the customer, the barista and the environment. All it takes is a little latte training. It’s an unfortunate fact that some coffee shops waste a lot of milk. Milk is expensive; so, rather than pass on unnecessary costs to our customers, we manage milk usage through proper latte training for our baristas. A good barista can steam milk…

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