guestology Archives | Dilworth Coffee

Tag: guestology

Cracking the Code: The Café Menu

Cracking the Code: The Café Menu

Does it ever seem like the typical café menu was written in another language? In many cases, that’s true. With drink names tracing back to Italy, France, Spain, and India, pondering the menu in your favorite café can seem like a multicultural experience. Fortunately, even the most unusually-named concoctions are based on a few standard classics. Understanding the roots of these…

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Cracking the Code: Coffee Tasting Notes

Cracking the Code: Coffee Tasting Notes

You’re special. Unique. One-of a kind. I’m not just saying that because you clearly appreciate good coffee… it’s science! You have your own personal history of sensory experiences. Unique physiology also means that you probably perceive the world a little differently too. All of those differences make your flavor preferences truly one-of-a-kind. You’re in luck, because coffee is pretty special…

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Warm Cafe Hospitality

Warm Cafe Hospitality

True, warm hospitality. It’s the welcome we share with guests in our home, friends sharing holiday cheer, family visiting to spend a few days together. Warm cafe hospitality means welcoming our customers like guests in our home. It’s customer service, and more. It means preparing for them long before they arrive, and caring for them until they leave. In a…

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The Families Behind Dilworth Coffee

The Families Behind Dilworth Coffee

Families make small businesses special. Whether it’s those we go home to, work with, or in the community around us, families give small businesses their unique spark. When you #shopsmall with a small coffee business, you are supporting these families. This week, in preparation for #SmallBusinessSaturday, we’re thanking a few of the #FamilyBehindtheBusiness of Dilworth Coffee. We hope you enjoy…

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Heads Up Customer Service

Heads Up Customer Service

When you walk into a Dilworth Coffee store, you’ll likely notice something a bit different with our baristas: great customer service starts with eye contact. There are many aspects to being an outstanding barista. Some of them require intensive training and in-depth coffee knowledge—and these are things all Dilworth Coffee baristas have; but one of the most important aspect of…

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Coffee Makes Your Garden Happy, Too

Coffee Makes Your Garden Happy, Too

Ever wonder what happens to used coffee grounds in coffee shops? Often, they are just thrown into the trash (they are extremely biodegradable, after all); but there are plenty of other uses, particularly if you garden. Rather than taking up space in the landfill, why not put grounds from your home coffee maker or your local café to use in…

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What Makes a Great Barista?

What Makes a Great Barista?

What makes a great barista? To answer this extremely important question, we asked Brady Butler, one of Dilworth Coffee’s expert barista trainers: What is the barista’s primary responsibility? When our guests walk through the door of their neighborhood coffeehouse, they are trusting the staff to give them an excellent coffee experience from the first greeting until the last sip. Fulfilling…

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Latte Training Reduces Milk Waste

Latte Training Reduces Milk Waste

Reduced milk waste is good for the customer, the barista and the environment. All it takes is a little latte training. It’s an unfortunate fact that some coffee shops waste a lot of milk. Milk is expensive; so, rather than pass on unnecessary costs to our customers, we manage milk usage through proper latte training for our baristas. A good barista can steam milk…

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