FAQ for Home
Some Basics about Dilworth
- Where do you get your coffee?
The short answer - all the places good beans are grown. So whether you’re looking for a big-bodied Sumatra coffee, the flavor diversity in beans from Africa, or a more mild Latin American bean, we’ve got you covered.
- Do you roast your own coffee?
Of course. And we take great pride in roasting small batches - just enough for a day or two - to ensure the proper roast by bean and guaranteed freshness. That is what makes Dilworth, Dilworth after all.
- What are coffee blends?
Blends are pairings of different coffee beans. By combining unique characteristics from single origin coffees like body, acidity and flavor, we create flavorful blends that pair well with different tastes, dayparts and occasions. It ensures our lineup is fresh and exciting.
- How do you make flavored coffee?
Many roasters use less expensive beans and cover them with flavor to mask the lower quality. For us, flavored coffees are a specialty. We use high quality beans and add flavoring extracts after roasting to create delicious, interesting, and memorable flavors time and again.
Making the perfect cup of coffee at home
- How much coffee and water should I use in my coffee machine?
Although there is a science to making a great cup of coffee, it’s not rocket science. For tips to getting things right at home, visit the “learn” page and enjoy.
- How long can coffee stay fresh?
Whole bean coffee can stay fresh for six weeks to two months. Ground coffee stays fresh for about three to four weeks. But like almost everything else, “fresher is better.”
- What's the bestway to store coffee?
Extreme temperatures and exposure to air are the enemies of good-tasting coffee. Store your coffee at room temperature, sealed in the bag it came in or in an air tight container.
- Whole bean or ground coffee?
We recommend whole bean coffee, just because it stays fresher longer. But it’s really a matter of freshness and convenience. That said, when ordering flavored coffee, you might want to have us grind it, otherwise your home grinder might permanently hold on to that flavor.
- How do I know when I've ground the coffee enough?
For regular drip coffee makers and most pour overs ,you should grind the coffee to a fine consistency like table salt to get the most flavor. Other courser grinds are best for other brewing techniques, like a French Press.
- Can I use regular coffee to make iced coffee or cold brew?
It’s really up to you. You can use any coffee to make a cold version, but we have specially developed On the Rocks iced coffee and Cold Brew filter packs to help get the best tasting cold coffee.
- WHAT’S THE BEST WAY TO MAKE ICED COFFEE OR COLD BREW?
Find out some tips and tricks for making iced coffee at dilworthcoffee.com/learn
- How can I order coffee online at Dilworth Coffee?
I want nothing to stand between you and some of my brew. You can order retail coffee online through the website by visiting www.DilworthCoffee.com.
You may also purchase coffee at any of our Dilworth Coffee storefronts. Web offers, promotions, and some products may not be available at these Dilworth Coffee storefronts. These are independently owned and licensed stores.
Wholesale business orders may also be placed by our online business ordering portal, telephone or email during normal business hours (Monday through Friday, 8:00 am – 5:00 pm ET). All orders NOT placed by telephone will be confirmed prior to being fulfilled.
Toll-free phone – (866) 849-1682
Local phone – (919) 881-8271
Email – email@example.com
- Can I modify my order after it has been placed?
If you have an issue, please give us a call at (866) 849-1682 or email us at firstname.lastname@example.org as soon as possible, and we will help to resolve the issue.
- HOW LONG WILL IT TAKE TO RECEIVE MY COFFEE?
It can take as long as a week for us to roast and fulfill your order, and for it to arrive at your door. If you have any questions please call us at (866) 849-1682 or email us at email@example.com.
- How do I setup an account?
For online web retail orders, you may set up an account during checkout process. Once setup, you can maintain your billing, shipping, and payment information to safe you some time in future web orders.
For wholesale orders, please call a Customer Care Associate at (866) 849-1682 to set up a wholesale business account.
- How will my order be shipped?
For online orders, you can select your shipping method at checkout. We prefer to use FedEx Ground or USPS and they might need 2-7 days to do their thing. We’ll send an email with tracking information at time of shipping if you provide us your email.
- Can I pick my order up?
Sure. We’d love to hand-over your order in-person if you stop by our HQ at 4320 Delta Lake Drive, Raleigh, NC 27612 from 9am-3pm any weekday. Just give us a couple days to roast and package your coffee for pickup, and a team member will notify you by email or text message that your order is ready for pickup.
- What are my payment options?
Plastic works, we accept Visa, MasterCard Discover, and American Express.
- How do I report a missing or damaged shipment?
There are few things more disappointing in life than waiting by the door for some Dilworth deliciousness to arrive, and then have an issue. Alas, things happen. But rest assured, we’ll do all we can to make it right. Just contact us at (866) 849-1682 or by email at firstname.lastname@example.org to report the situation so we can get the issue corrected quickly to your full satisfaction.
- What is your return policy?
We cannot accept returns on coffee as, it’s perishable. However, if you have any issues with your coffee or problems with your order, please contact us at email@example.com within 5 days of receiving your order so we can fix any issues.
- Is your coffee gluten free and nut free?
Our coffee is naturally nut-free and gluten-free, and we do not process any other food products in our Raleigh, NC roasting facilities
- Is your coffee Kosher
All coffee shipped from our Raleigh, NC roasting facility is Kosher-certified by AKC.